We're proud to offer exceptional accessibility through the IST Cares program, making travel more inclusive for everyone. Our terminal meets rigorous accessibility standards, ensuring a seamless and enjoyable experience for guests with diverse needs. In partnership with nonprofits and individuals with disabilities, we design our services collaboratively, promoting accessible travel worldwide. Through innovative practices and awareness campaigns, we're committed to fostering universal inclusion and a welcoming atmosphere for all travelers.
Effortless Assistance & Wheelchair Services
Smooth help & wheelchairs. Notify during ticket purchase or 48 hrs prior for 15-min service via gate phones. Arrivals without resv. may wait 45 mins.
Call gate phones for quick aid. Passengers get wheelchairs; guests request at Info Desks. Your comfort matters at IST.
Accessible Transportation
At IST Airport, enjoy accessible transport with İETT and HAVAİST buses. Book HAVAİST midibuses in advance. Notify HAVAİST for city travel, and pre-book for city-to-airport trips. Accessible taxis available, along with 906 parking spots. Free accessible parking for 15 days. Designated pick-up/drop-off points provided.
Tactile Paving
IST Airport introduces tactile paving for smooth navigation, connecting entrances, security, and info points. Information Desks offer braille details. From departures to assistance call phones, we ensure an inclusive travel experience.
Very Special Guest Card
Experience IST Airport's inclusive approach with the Very Special Guest card, offering support for various sensitivities. Enjoy dedicated guest rooms, equipped with toys and TVs, along with convenient iGA Buggy Carts for easy travel throughout the airport.
Information Points
Hearing aid users find induction loop devices at Information Desks, accompanied by braille signs. Strategically placed across the airport, these points offer assistance.
Ask Me Kiosk:
Accessible digital kiosks provide real-time audiovisual aid for various queries. Available in 23 spots, they offer 24/7 assistance in Turkish sign language.
Special Assistance Service Point
Explore our serene check-in area, perfect for finalizing pre-flight preparations. Our dedicated passenger service points at B and M islands offer a calm space to recharge electric wheelchairs or check in prosthetics as baggage, all at no cost. Choose IST Airport for a smooth journey, prioritizing your comfort.
Invisible Disabilities
Sunflower Lanyard: Easier Travel for Invisible Disabilities
Get a free Sunflower Lanyard at IST Airport's info desks – no medical report needed.
Simpler Travel for Special Guests:
Istanbul Airport's Very Special Guest card ensures smoother procedures. Enjoy a calmer experience.
Accessible Toilets
IST Airport offers accessible restrooms with motion-sensor doors and alerts, along with adult changing facilities. Locations include pre-passport control, international departures, domestic flight departures, international arrivals, and domestic arrivals.
Sign Language
Video Call Center: Always Available Sign Language Support
Access 24/7 sign language assistance through our Video Call Center on istairport.com and the airport app.
'Ask Me' Kiosks: Instant Guidance, Anytime
Find gates, scan tickets, and get directions effortlessly at our 23 'Ask Me' kiosk spots. Enjoy 24/7 live help in Turkish and International sign language.
Loud Steps and Accessible Route
IST Airport leads in inclusivity with a world-first tactile accessible route and the Loud Steps app for visually-impaired travelers. Seamless navigation, real-time guidance, and Wi-Fi-enabled support redefine airport accessibility.
Baggage Waiting Area
At IST Airport, we provide specialized priority waiting areas for disabled guests near the baggage claim carousels.
Pet Friendly Experience
Voyagez avec vos animaux depuis l'aéroport IST : réservez à l'avance, règles variables selon type/nombre d'animaux. Vérifiez si votre compagnie autorise. Espaces détente après contrôles de sécurité.
Dining Booths
Specially designed dining areas at IST Airport cater to guests with conditions like Parkinson's disease, dystonia, and cerebral palsy, offering a quiet and private setting. Conveniently located on the departures floor near security checkpoints and gates, the Food Court ensures a comfortable dining experience for our special guests.
Charging Station
Charge your electric wheelchair with ease at IST Airport. Stations are available by Island B's Departures check-in, after the passport checkpoint at International Departures near Gates E, and opposite Gate G4 on the Domestic Departures floor. Stay connected throughout your airport experience.
Café Yanımda
IST Istanbul Airport is dedicated to inclusivity, supporting those with differences through IST Cares. Café Yanımda, by TUM, welcomes all with accessible amenities and staff. Profits aid accessibility nonprofits. Located near G4 for international departures.